In what ways, do you see the use of a VoIP tool such as Skype enhancing the services and/or communication needs of an organisation?

Skype is a VoIP tool that is quickly gaining increased users.

It appears to be a cheaper alternative for many long distance calls as people hook into cheaper internet rates. I know of several people who have used Skype for video calls, my daughter being one. It enabled her to talk face to face, so to speak, with a friend. It was a more personable alternative to texting. My father also uses it regularly. He is a member of a national organisation that need to meet regularly for planning. One way they can do this without the heavy costs associated with travel around the country is to use Skype. My husband works for an international company. He regularly ‘Skypes’ with coworkers from around the globe, with hook ups involving 20-30 participants.

There seems to be some debate over its usefulness though. With very little depth, Carington (2010) suggests that Skype can’t be beat, citing its benefits as being mobile, free, great quality and experience. Torsten (2009) was rather scathing with negative comments regarding Skype. The overall criticism pointed Skype out to be ‘big brother’ with security, censorship and unreliable service. For Kenuam (n.d.), the applications to education was invaluable as a way to stretch beyond the four walls of the classroom into the world, communicating with authors, experts and other students.

Whatever the context, it is clear that Skype is an invaluable tool for those wishing to increase a more traditional form of communication through a modern platform. Particularly, Skype is useful when communication isn’t just 2 way, but a multiple number of ways. This is where it truly becomes invaluable.


Carington, M. (2010). 10 reasons to use Skype. In Computer sight. Retrieved from

Kenuam, A. (n.d.). 10 ways to use Skype in the classroom. In Tips, tools and technology for educators. Retrieved from

Torsten. (2009). Ten reasons why you should boycott Skype. In Freedom blog: Because freedom matters. Retrieved from

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