Library 2.0

What is Library 2.0?

Reading through Module 3 readings highlighted some relevant points to me, so I thought I might pick out some interesting points.

Madsen (2009, pg. 1) confirms that “there seems to be a disconnect when it comes to online collections, and often a ‘build it and they will come’ attitude prevails”. Unfortunately, it seems that the typical assumption held by many brick and mortar libraries — that the success of a library rests on the quality of its physical materials (i.e., the collection)— also applies to many, if not most, digital library collections as well. This model of librarianship leaves librarians at the periphery, puts collections in the center, and does not ascribe appropriate weight to the essential role librarians play in facilitating the usefulness of those collections through conversations and knowledge creation (Lankes, et al., 2007). (Schrier, 2011)

A library that talks only to itself and about itself fails to provide users with a valuable service and reinforces the idea that users do not matter enough to warrant engaging in a discussion with them. (Schrier, 2011)

Libraries were once the guardians of knowledge, and the point at which those seeking existing knowledge would engage with it. With the rise of Google, Amazon, Wikipedia and more, there is an oft-stated fear that many users, much of the time, will bypass processes and institutions that they perceive to be slow, unresponsive, unappealing and irrelevant in favour of a more direct approach to services offered by others that just might be ‘good enough’ for what they need to do. (Miller, 2005)

The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. It also attempts to reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users. (Casey & Savastinuk, 2006)

While I am placing these thoughts here in this blog, these points are relevant to my philosophy as a TL. The heart of a library should not be the collection; should not be the librarian; should not be the spaces- although all of these play a vital role in the success of a library. The heart and soul of a library needs to be the users- their needs and wants. If we start here, the library will always be a place they want to come.

References

Miller, P. (2005). Web 2.0: Building the new library, Ariadne, 45, 30 October. Retrieved from http://www.ariadne.ac.uk/issue45/miller

Casey, M. & Savastinuk, L. (2006). Library 2.0: Service for the next-generation library, Library Journal, 1 September. Retrieved from http://www.libraryjournal.com/article/CA6365200.html

Schrier, R.A. (2011). Digital librarianship & social media: The digital library as conversation facilitator, D-Lib Magazine, 17(7/8) July/August 2011. Retrieved from http://dlib.org/dlib/july11/schrier/07schrier.html

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